Refund Policy

Last updated: September 2, 2026

1. Scope of this Policy

1.1 This Refund Policy ("Policy") summarizes the refund provisions of the Holo Terms of Service

(the "Terms"), which are available at https://tryholo.ai/policies/terms, and applies to all purchases

of Subscriptions, Credits and other Services made directly from Holo. This Policy is published at

https://tryholo.ai/policies/refund. Capitalized terms used but not defined in this Policy have the

meanings given to them in the Terms.

1.2 This Policy is a summary provided for convenience. It does not form part of the contract

between you and us, and it does not create rights or remedies additional to, or different from,

those set out in the Terms. Your refund rights are those set out in the Terms. In the event of any

conflict or inconsistency between this Policy and the Terms, the Terms prevail.

2. Business Use Only

2.1 The Services are available only for business or professional use and are not offered to

consumers or for personal, family or household purposes. By purchasing the Services, you

confirm that you act in the course of a business or professional activity.

2.2 To the extent permitted by applicable law, you waive the rights and remedies that are available

only to consumers, including any statutory consumer withdrawal or "cooling-off" rights. Refunds

are available only as expressly set out in this Policy and in the Terms, except where a refund is

required by applicable law.

3. Refund Eligibility

3.1 You may request a refund of a Subscription payment or a Top-Up Credit purchase within

seven (7) calendar days after the payment, provided that none of the Credits allocated or

purchased through that payment have been used.

3.2 Using any Credit allocated or purchased through a payment, including for a test generation or

a discarded generation, ends your refund eligibility for that payment.

3.3 Refund eligibility is assessed separately for each payment. Accordingly:

– each Subscription payment, including a renewal payment for a subsequent Billing Cycle,

is assessed on its own under Sections 3.1 and 3.2 of this Policy;

– each Top-Up Credit purchase is assessed on its own; and

– where you hold more than one Subscription, eligibility is assessed separately for each

Subscription.

3.4 A request made more than seven (7) calendar days after the payment, or in respect of a

payment through which any Credit has been used, will not be eligible for a refund, except as set

out in Section 6 of this Policy or as required by applicable law.

4. Processing Fee and Form of Refund

4.1 A processing fee of five percent (5%) is deducted from any approved refund.

4.2 We may issue an approved refund to the original payment method or, with your agreement,

as non-refundable and non-transferable platform Credits of the same net value. Credits issued in

place of a monetary refund expire ninety (90) days after they are issued.

4.3 Where a refund is issued to the original payment method, the time required for the amount to

reach you depends on your payment provider and card scheme; as an indication only, this is

typically five (5) to ten (10) business days after approval.

5. How to Request a Refund

5.1 To request a refund, contact us at support@tryholo.ai from the email address associated with

your Account, stating the payment date, the invoice or order reference and a brief reason for the

request. We may ask you to verify your identity or provide additional information reasonably

necessary to assess the request.

5.2 We aim to respond to refund requests within two (2) business days. This is an indicative

service target only. It is not a contractual commitment and does not form part of the Terms.

6. Refunds Initiated by Holo

6.1 If we permanently discontinue the core functionality of your Subscription Plan during a prepaid

Billing Cycle, we may provide reasonably comparable replacement functionality. If we do not, we

may terminate the affected Subscription and refund the prepaid Fees attributable to the unused

remainder of that Billing Cycle. That refund is your sole remedy for the discontinuation.

6.2 If we discontinue the Services, a Subscription Plan or any material part of them and this results

in termination of your Subscription, we will refund the prepaid Fees attributable to the unused

remainder of the affected Billing Cycle. That refund is your sole remedy for the discontinuation.

6.3 No processing fee is deducted from a refund issued under this Section 6.

7. Circumstances in Which No Refund Is Due

7.1 Except as set out in Sections 3 and 6 of this Policy or as required by applicable law, all

payments are final and non-refundable. In particular, no refund is due where:

– you cancel a Subscription: cancellation takes effect at the end of the current Billing Cycle,

you retain access until then, and Fees already paid are not refunded;

– you do not accept a change to the Terms or a price change that applies from your next

renewal: you must cancel the affected Subscription before the renewal date, and no refund

is due for the Billing Cycle already paid for;

– Credits expire unused, including Subscription Credits that expire at the end of a Billing

Cycle, Top-Up Credits that expire ninety (90) days after purchase, and Credits that expire

when an Account or Subscription ends. Credits have no monetary value and cannot be

redeemed for cash;

– we suspend or terminate your Account or a Subscription for cause under the Terms,

including for breach of the acceptable-use rules, sanctions requirements or eligibility

requirements; or

– we determine that you are using the Services as a consumer or for personal, family or

household purposes, except where a refund is required by applicable law.

8. Payment Disputes and Chargebacks

8.1 Before initiating a chargeback or other payment dispute with your bank or payment provider,

please contact us at support@tryholo.ai and give us a reasonable opportunity to resolve the issue.

We may suspend the affected Account while a payment dispute is pending.

8.2 A knowingly false, duplicate or abusive chargeback, or a chargeback relating to an authorized

amount properly due under the Terms, is a material breach of the Terms and may result in

recovery of the fees and costs described in the Terms, to the extent permitted by applicable law.

9. Payment Routing

9.1 Payments may be collected, and refunds may be issued, by a Holo Group entity acting as

payment collection agent for your counterparty, and the merchant name shown on your payment

statement may differ from the entity named on your invoice. Payment routing does not change

your counterparty, invoice, contractual price or refund rights.

10. Changes to this Policy

10.1 We may update this Policy from time to time in accordance with the Terms, and will revise

the "Last updated" date above when we do. The version posted at the time of your payment

applies to that payment.

11. Contact

Email: support@tryholo.ai Website: https://tryholo.ai

Company: Holo AI Inc. (3500 South Dupont Highway, Dover, Delaware 19901, USA).