Refund Policy

At Holo, we're confident you'll love how effortlessly our AI-powered platform helps you create high-performing ad creatives, emails, and social media posts. But if you're not 100% satisfied, we've got you covered with our refund guarantee.

How It Works

Eligibility

Our refund guarantee applies to all Holo subscriptions purchased directly from www.tryholo.ai. To qualify for a full refund, you must meet ALL of the following conditions:

• Request must be made within 14 days of your subscription date

• You must not have created more than 5 ads (not including ads created during onboarding)

Time Frame

You have 14 days from the date of purchase to request a refund. If more than 14 days have passed, or if you've created more than 5 ads after onboarding, we won't be able to process a refund.

Requesting a Refund

To initiate a refund, contact us at support@tryholo.ai with your order number and a brief reason for your request. Our team will review your request and respond within 1–2 business days.

Refund Processing

Once approved, we'll process your refund, and the amount will be credited to your original payment method within 5–7 business days. Please note that processing times may vary depending on your payment provider.

Conditions

After the Refund Period

All payments made after the 14-day period or after creating more than 5 ads (post-onboarding) are non-refundable.

Digital Subscriptions

As a digital SaaS platform, we may request feedback on your experience to help us improve Holo.

Non-Refundable Items

Any custom services or consulting provided by Holo are non-refundable.

Need Help?

If you have any questions, reach out to us at support@tryholo.ai. We're here to ensure you have the best experience possible.

Thank you for choosing Holo — we can't wait to help you create scroll-stopping content! 🎉